I guess I will need help again for next time
You provided some information during the sales and pre-purchase process, but I found it lacking in clear guidance. After going through the initial steps, I realized I did not feel fully prepared or confident to handle the software myself. The onboarding and training seemed rushed, and I was left with many unanswered questions about the calling tools and how the database works. Even though I can reach out to support if problems arise, it shouldn’t be required for basic usage. Because the sign-up, invoicing, and payment process didn’t really clarify what to expect, I think I will definitely need to seek help again next time I go through this. It feels like there was a gap between what was promised and what was actually conveyed, so I am not sure I can navigate it smoothly alone. This makes me hesitant to fully rely on the software’s ease of use. Hopefully, future improvements in communication and training will reduce how often I’ll have to ask for assistance because right now, it’s more help than I wanted to ask for in the first place.