I got what I needed but might need help again later
After going through the sales and pre-purchase information, I was able to complete the sign-up process successfully. The payment and invoicing procedure was reasonably uncomplicated, so I didn’t encounter any issues there. The onboarding flow was designed to gradually introduce me to the software features, which worked to an extent. However, while using the calling tools and database features, I found myself needing further clarifications which meant contacting support. The telephonic support was somewhat helpful, yet it felt like some explanations were still missing, so I anticipate seeking additional help as I make more regular use of the software. On the plus side, automatic updates run smoothly in the background without interrupting my daily workflow. I appreciate the available training materials, but I suspect that when I advance to more complex tasks, I will require additional guidance again. Overall, I achieved the initial goals I had with the software and training, but this isn’t a one-and-done situation — ongoing help might still be necessary. So the outcome is that while it’s workable now, I won’t be fully independent for some time.