I got the hang of things but will need help again
The onboarding and training process went mostly as expected. I started with the basic modules and found the explanations useful in getting familiar with the workflows. However, some parts of the training weren’t as clear as I hoped, especially when it came to the calling tools and managing the database. I struggled a bit because the training didn't cover all scenarios I encountered. That means next time I might have to reach out for support again or watch additional tutorials. On the plus side, the dialer interface was intuitive enough to use without constant supervision during my tasks. Overall, I feel I’m on track, but it’s clear that this isn't the kind of system you just dive into without some ongoing learning or assistance. It was helpful to have telephonic support available, though I haven't had to use it extensively yet. All in all, I see progress but expect I’ll need further orientation to be really confident and efficient.