I figured it out myself
I went into using the WFHI software expecting to have to spend a lot of time figuring out how things worked. But actually, it was quite intuitive from the start. The labels and commands on the dashboard made sense, which helped me navigate right away without needing much assistance. I didn’t have to rely heavily on support or tutorials after the initial introduction. Setting up the dialer and database was pretty straightforward, and I was able to customize some features on my own. The automatic updates didn't interrupt my work, which was nice. I think if someone is comfortable with basic software, most of the workflow will be obvious through use, so overall I'm happy that I could figure it all out myself without big hurdles or confusion.