I felt uncertain through the whole process
When I first started using the WFHI software, I had high hopes for the support and communication I would receive. However, by the end of my experience, I couldn’t shake the feeling of uncertainty. Initially, the onboarding process seemed promising, but communication with the support team was often slow, leaving me feeling frustrated. While I appreciated that they were friendly, it felt like I had to chase answers more often than I would expect. The knowledge base was somewhat helpful, but it didn't cover all the issues I faced. There were definitely moments when I felt confident in my ability to use the software, especially after I figured out certain features on my own. Unfortunately, overall, I left with a sense that the promised support wasn't as effective as I hoped. It felt like I was often left hanging without clear guidance, which made the entire process more stressful than it should have been. If communication were improved, I believe my experience would have been totally different.