I felt the support steps lacked a sensible flow
My experience with support was a bit frustrating because the steps to resolve my issue didn’t seem to follow a sensible order. Every time I called, I had to explain the whole problem from scratch even though it was related to the dialer and database features I had been working with all week. It felt like the first step they took wasn’t connected to what I had already tried during training or through the automatic updates. Plus, the way instructions were given sometimes didn’t match the logic of the software layout, leaving me confused about what to do next. I was glad the telephonic support eventually helped, but it took longer and more calls than I had hoped. The payment process and onboarding were fine, just the support sequence needed better clarity and coordination. It would be great if future updates included smoother support communication and a more intuitive troubleshooting flow so things don’t feel so disjointed.