I feel frustrated because your billing steps don’t follow a logical order
I want to be direct and tell you that the billing and payment procedure you have in place is quite frustrating from my perspective. The order in which the steps are laid out doesn’t seem sensible—at one point I had to confirm my payment before even fully receiving an invoice, which felt backwards. When signing up, I expected a clear invoice to arrive first detailing all charges, after which I would have a chance to review and then submit payment. Instead, your system pushed me to pay upfront and then sent the invoice afterward, which is not how I am used to managing finances. This caused confusion and made me hesitant to comply quickly. Also, the sequence of confirmation messages from your platform wasn’t consistent or clear, making me wonder if my payment was actually received. I tried contacting support by phone, but the answers didn’t provide reassurance about the process order either. I believe rearranging the steps to present invoices before payments and having clear communication throughout will greatly improve user trust. At the moment, it feels disorganized and hard to navigate, which is disappointing for a product I want to rely on wholeheartedly.