I feel cautiously confident about future support needs
Having called the telephonic support several times during my use of the software, I have a measured sense of how this will go in the future. Most of the time, the assistants were patient and relatively patient in guiding me through the dialer issues and database queries, which I really appreciate given some features are quite deep. However, the wait time to reach someone was longer on one occasion, which was a little frustrating. On the upside, whenever I managed to connect, the problems got resolved steadily. The automatic updates occasionally led to minor changes left me confused, but support was able to clarify those quickly. The sign-up and payment process were explained well initially, reducing any anxiety there. I am hopeful I won’t need to call too often if I keep up with the training, but it’s reassuring that reliable assistance is available. Overall, I’d say they balance communication well, even if it’s not always instant.