I expected way more hand-holding but ended up figuring a lot myself
I actually went into this expecting a lot of step-by-step guidance, especially since I was nervous about getting the dialer and database features working correctly. But honestly, a big chunk of it I just had to work out for myself, more like exploring the software bit by bit rather than getting a thorough walkthrough. The training and onboarding flow were helpful but didn’t cover everything in detail, so I spent a fair amount of time testing and troubleshooting without immediate support. Still, telephonic support was available when I really needed it, even if I had to initiate that part myself. At first I thought that might be frustrating, but it turns out the process gave me space to learn at my own pace, which I now appreciate. It wasn’t quite what I expected in terms of constant hand-holding, but on the whole, I’m okay with the balance of guidance and independence I got here.