I expected smoother onboarding but it fell short
My experience with the training and onboarding was quite disappointing compared to what I had used before. I hoped the structured tutorials and calls would guide me smoothly into the software, but felt lost at times especially during setup steps that were supposed to be intuitive. The training content lacked clarity in parts and didn’t adjust well to my pace. I found myself spending extra hours figuring out processes that should have been straightforward. There was a warmth in the communications, but the overall flow was not refined, which impacted my confidence in the product initially. It’s frustrating when the onboarding doesn’t match what was promised and I wished for better alignment with veteran users' needs. I did not find the support as immediately helpful either, which was a letdown after the awkward onboarding experience.