I expected smooth steps but got confusion instead
When I first looked at the sign-up and training process, I was hoping for a well-ordered flow of steps, so I could set up everything quickly. But you surprised me by how scattered those steps turned out. Rather than a neat sequence, it felt like I was handed various pieces of setup instructions that didn’t always connect logically. The dialer tools were difficult to find and sometimes didn’t respond properly, which was frustrating. The database feature was confusing because you didn’t clearly explain how to import or manage data well. Also, the online training modules felt out of order, causing me to waste time revisiting sections repeatedly. While I did appreciate that your support team eventually clarified some points for me, it was after a lot of trial and error on my part. The invoicing and payment process also seemed unorganized compared to what I expected from a professional service. Overall, I hoped you would have prepared a better step-by-step path to onboarding, but instead you left me juggling fragmented information that made the whole process tedious.