I expected smooth sailing but it was a bit of a daily puzzle
Reflecting back on the training and onboarding, I remember expecting everything to be pretty straightforward from the start given the smooth sign-up process. Day to day, however, it was a mixed experience. The initial training session was okay but didn’t cover all the nuances of using the calling tools or managing the database efficiently. I found myself learning a lot on the fly after the first week, sometimes feeling a bit lost with new updates rolling in automatically. The onboarding flow set some good expectations, but the actual daily use required more trial and error than I thought. Some features were intuitive enough that I picked up quickly, but others like the dialer had quirks that slowed me down. I especially noticed this when I was trying to juggle multiple calls and data entries over several days. Overall, I got better with time, but the experience wasn’t as smooth and predictable as I had expected when signing up. In the end, I am glad I got some solid foundational training but the ongoing learning kept me on my toes for quite a while.