I expected smooth daily use, but the reality was frustrating
You promised a seamless platform, but on day to day use, the software didn’t perform as expected. While the initial sign-up and training phase was okay, the calling tools often lagged or dropped calls, which disrupted my workflow repeatedly. The database feature, which was flagged as a key benefit, sometimes froze during data entry, making me waste time instead of speeding things up. Although automatic updates are supposed to enhance things, I noticed some glitches appeared shortly after they rolled out. Telephonic support was helpful on a few calls, but not always consistent when I needed quick assistance. I expected more reliability considering what was represented pre-purchase. Honestly, the experience day to day did not justify what I was told. This inconsistency made it difficult to fully integrate the software into my routine as smoothly as I had hoped.