I expected quicker clarity but ended up finding info with a bit of digging
At first, I thought the sales and pre-purchase information would straightforwardly cover all features, but it wasn’t exactly like that. The website and initial demos gave me a general idea, yet I needed to dig deeper to find specifics about the database integration and how the call dialer operates over time. I expected to be able to make a fully informed decision quickly but had to ask several times through sales calls, which did help clarify many points eventually. While the sales team was friendly and responsive, the initial set of info didn’t quite match my expectation of ease and speed in finding what I needed.