I expected quick onboarding but it took effort
I honestly thought the onboarding and training would guide me through every step since the materials looked comprehensive at first glance. However, once I got into using the software and dialer, I realized I needed to rely heavily on figuring things out myself. The training was helpful for the basics but missed covering how to optimize the database feature or manage calling workflows effectively. I spent time trialing different setups to see what worked best, which wasn’t what I anticipated. Nonetheless, the sign-up and payment process were well organized and didn’t pose problems, which was a relief. Telephonic support answered many of my questions and helped clarify update schedules too. Compared to other software I’ve used, this experience took more personal effort but resulted in a deeper understanding of the tools. So while it demanded more from me than expected, it was worthwhile in the end to tailor the workflow on my own terms rather than follow rigid training steps only.