I expected quick answers but got plenty of repeats
So, before I signed up, I was kind of expecting to just jump in and get all the info I needed pretty quickly. But the whole sales and pre-purchase communication was a bit of a ride. I don’t mind waiting much, but there were a lot of repeated questions from their side which made me feel like I was explaining the same stuff over and over, which got kind of tiring. Waiting times between getting answers were reasonable though, so that part was okay. I really wanted a bit more straightforwardness so I could make a decision faster. But the chats were pretty casual, and sometimes the reps were super patient, explaining the features again and again since I had a ton of questions about the database feature and how automatic updates would work. That was actually helpful because I don’t consider myself very tech-savvy, and I appreciated their effort to make everything clear by repeating. Overall, what I expected was more streamlined info flow and quicker clarity, but what I got was a lot of patience and repeated explanations, which was decent but not exactly how I imagined it would go. This whole extra back and forth made the process longer than I’d hoped.