I expected prompt help but was left hanging
Initially, I thought that if anything went wrong with the software or training, I could quickly get support and solve my problems, especially since the dialer and database were crucial for my setup. Unfortunately, when I ran into an issue with the calling tools not syncing properly after an update, I called the telephonic support hoping for a fix. However, the response was delayed and the person on the line seemed unable to provide a clear solution. This left me stuck waiting for resolution that never quite came in a timely manner. The automatic updates had supposed to improve things but caused the issue instead. Furthermore, the invoicing and payment process was confusing and I was unsure whether my last payment had been processed correctly. I expected smoother handling throughout, especially since the onboarding steps and training promised ease of use. Instead, I faced frustration trying to get help for basic problems. Overall, the software didn’t work as I needed, and the support failed to deliver what I hoped for in resolving issues quickly and effectively.