I expected more step clarity but support was decent
Looking back, I entered the support experience with modest expectations about how they would guide me through using the calling tools and managing the database. What I expected was a neatly structured order of steps that build logically from onboarding to advanced features. Instead, the process was somewhat fragmented, resulting in some trial and error on my part. That said, the communication lines were open, and I appreciated the prompt telephonic support which clarified many doubts, often anticipating the next steps I needed to take. The training materials were comprehensive overall, though certain aspects felt outdated compared to the latest software updates. The invoicing and payment process was seamless and straightforward, which added to the positive side. If I were to advise future users, I'd say be patient with the flow, as it’s not strictly linear but it generally gets you where you need to go with enough persistence.