I expected more ongoing support, but setup felt one-time
You surprised me by making the setup feel like mostly a one-off process rather than ongoing support. When I signed up for WFHI, I thought there would be continuous help and guidance as I adjusted my workflow and used features daily. However, the initial training seemed loaded into a single batch, and after that, there wasn’t much further direct assistance. The onboarding flow was straightforward but once I moved beyond initial setup, I found that the software relied heavily on automatic updates to improve things. While I appreciate updates, I wanted more personalised help or follow-up coaching. The dialer and database features appeared rich but didn’t come with ongoing walkthroughs. The billing and invoicing happened smoothly, but it didn’t feel connected to any support for improving usage. Of course, the sign-up and payment process was fine and clear, and I got invoices without issue. Still, the surprise was how much I had to figure out mostly on my own after the start, which was not quite what I expected when I first signed up. A bit more continuous engagement would make it better.