I expected more help instead of figuring it all out myself
Honestly, I found the training and onboarding process more challenging than I anticipated because I had to work out a lot of things myself. The basics were covered, but as soon as I tried to integrate the database feature into our workflow, the instructions were not detailed enough. It surprised me how much trial and error I had to go through without much guidance. The automatic updates sometimes changed interfaces or settings without clear notifications, which added to the confusion; I had to discover fixes on my own. While the software did eventually allow me to set up telephonic calling and dialer tools, getting there felt quite inefficient. The videos and manuals seemed to skip over or gloss past some critical steps, so I spent extra hours testing different configurations. I will admit that once I got past the initial hurdles, the dashboard worked fine enough for what I needed. But the lack of clear onboarding support meant I felt like I was doing much more guesswork than I expected, and that made me question whether this was worth the effort.