I expected more hassle but got steady support
Initially, I had moderate expectations about their support structure simply because any software with multiple updates and features usually means I have to figure things out on my own sooner or later. Day to day, the telephonic support was there but it wasn’t immediate each time I called. Sometimes I waited longer than I wanted, which was a bit frustrating especially when I needed quick guidance during dialer troubles or while maneuvering the database feature. However, once the team was on the line, their communication was clear and helpful. Over the weeks, I noticed the automatic updates really improved the stability and added useful functions, which I appreciated. So while I wouldn’t say I got instant gratification every time, the ongoing assistance and improvements made the experience much smoother and more reliable than I initially expected. The invoicing and payment process was straightforward enough, and signing up was handled without hassle. Overall, the software and training suited my workflow well enough and I’d say the support communication balanced out initial little bumps over time, which made the whole setup worthwhile.