I expected more hand-holding, so this was straightforward
When I first signed up with WFHI, I was expecting a lot of hand-holding and long waiting times to get through the sales process and pre-purchase clarifications. I was prepared to ask a lot of questions before committing. What actually happened was quite different. The sales contact was direct and clear, providing the necessary information without any over-explanation. The sign-up process and invoicing were quick and transparent. I didn’t have to chase up details or wait unnecessarily for responses. Training was offered, but I could proceed at my own pace without feeling pressured. I haven’t needed to return to sales support yet, and if I do, I expect it would be similarly straightforward. The focus really stayed on explaining the software capabilities and how the paid service works without dragging in unnecessary details. So in that sense, my expectations of needing plenty of guidance and reminders were not met because it turned out to be a much simpler path than anticipated.