I Expected More Guidance, You Left Me Figuring Out
You gave me a lot to work with but honestly, I was expecting more hand-holding throughout the sales and pre-purchase phase. Right from signing up to configuring the calling tools, I had to figure out many steps on my own. The onboarding process talked about was minimal when I compared it with the actual experience. It felt like I had to rely heavily on trial and error rather than clear instructions or tutorials tailored for new users. Yes, the database feature is powerful but without precise guidance, I spent unnecessary hours trying to integrate it with my workflows. Updates arrived automatically but without much explanation of what changed or how to adapt, which meant more guesswork for me. Payment and invoicing process were clear but again, all the rest demanded a lot of self-direction. I expected a better structured support material during purchase to avoid confusion. In short, you offer great tools but if you could add more proactive guidance, the setup experience would be a lot less stressful for users like me.