I expected more guidance, ended up figuring out myself
The training and onboarding experience was disappointing because it expected a lot of self-learning that I wasn’t prepared for. Right from the beginning, the instructions were vague and often assumed prior technical knowledge. I had to explore most software features on my own, which slowed down my progress. The dialer setup and database management weren’t clearly explained, so trial and error became a regular thing. While the automatic updates did keep the software current, it sometimes introduced interface changes that confused me further. Telephonic support was polite but couldn’t replace detailed training. I expected a step-by-step approach to get me fully ready, but instead, I spent much of the time figuring out the essentials myself, which was frustrating.