I expected more from the sales support, but it fell short
Reflecting back on my experience with the sales and pre-purchase phase, I had fairly high hopes based on the initial promises. Unfortunately, the process did not go as smoothly as I expected. There were several instances where things went wrong, and I felt like I was left to figure out solutions on my own rather than receiving proactive help. While I can acknowledge that the basic product information was provided adequately and the sign-up followed the usual protocol, the follow-up and handling of issues were disappointing. It took a lot longer than I anticipated to get clear responses on payment and feature specifics, which made me doubt their overall readiness to assist potential customers. In hindsight, I think the onboarding process could greatly benefit from a more organized approach, especially to ease concerns before purchase. It was a frustrating experience that made me cautious about recommending this service outright to others who seek quick, reliable support.