I expected more fit with my working hours but it’s partly okay
I assumed that support and communication would be very accessible during the hours I generally work, but it turned out that’s not always the case. The telephonic support times didn’t quite match my peak working hours, which was a bit of a disappointment, especially when I needed a quick explanation for some dialing tool features. The initial training was well-timed and the onboarding flow was mostly smooth, so I didn’t feel lost at the start. However, when I needed assistance after working hours or during quieter moments in my schedule, the support wasn’t always available or as responsive as I hoped. It sometimes meant waiting longer than expected, which slowed down my workflow adjustments. That said, the software itself, including the database feature, ran fine without requiring additional support. Automatic updates kept the software current, so I don’t have to worry about manual maintenance. So while the overall setup was quite good, the mismatch in support availability compared to my actual working hours made some of the communication and help parts less ideal than I imagined.