I expected more confidence after training, but you didn’t quite deliver
When I signed up for the training, I was expecting a step-by-step guide that would make the software easy to navigate by the end. You did cover the basics well, but I finished the sessions still feeling unsure about some of the features, especially the advanced calling tools in the dialer. The onboarding flow was clear enough, but without additional practice or support, I didn’t feel truly comfortable using all aspects of the database feature. I thought the automatic updates would help improve usability during the process, but they didn’t make a big difference to my confidence. Your telephonic support was available but didn’t provide the extra guidance I needed to feel fully ready. Overall, the training met my expectations in theory but fell short in practical confidence.