i expected more clarity but was surprised by the confusion instead
When I first signed up, I thought the software and access would be pretty straightforward given the detailed descriptions. I had assumed the explanations during onboarding would clear up any doubts, but what actually happened was quite different. Some features, especially around the database and calling tools, were not explained clearly, leaving me guessing how certain things should work. I expected clearer instructions or more guided training for day-to-day use, but instead, I found myself struggling to figure things out on my own much of the time. The telephonic support did help sometimes, but other times their explanations were vague or didn't directly address the issues I faced. This felt surprising because I assumed that with paid services, support and clarity would be better. On the upside, the automatic updates seemed promising and did improve a few features without me needing to intervene. However, because of the lack of clear communication initially, the overall experience felt frustrating at points. The invoice and payment processes were the one area I found transparent and consistent, which was at least a relief to handle properly. I wanted to like this software more, but the unexpected confusion around use and support made me pause.