I expected less waiting but more prep would’ve helped
Before I started with this software and training, I expected the sales and pre-purchase interactions to be more streamlined, but there was some repetition and waiting involved. I had presumed the onboarding calls and introduction to the features would flow quickly, yet I found myself repeating some information to different support staff, which was a bit frustrating. On the other hand, I appreciated how patiently the agents explained the nuances when I asked questions, and the follow-up emails were timely. The need to wait for scheduled time slots for training sessions did slow things down more than I thought it would, especially given my prior experiences with other platforms where content was accessible immediately online. So, the positive is definitely the personalized touch and clarity when help was available, but the downside was that the process wasn’t as self-directed or as quick as I had anticipated. Still, it did end up giving me a better understanding of the software, just maybe not as efficiently as possible.