I expected easier onboarding but learned a lot myself
When I first signed up for WFHI, I was hoping to have a well-structured training and onboarding process that walked me through every step clearly. The initial training sessions were helpful up to a point; the basics of the software and dialer were covered, which I appreciated. However, I soon found myself needing to figure out quite a few things independently, especially how to best use the database feature within my remote workflows. It felt like some pieces of the onboarding were rushed or assumed prior knowledge that I didn't have, which was a slight letdown compared to what I expected. On the plus side, when I reached out for help during these moments, the support team responded in a reasonable time and helped clarify certain doubts. So, while I wish the onboarding had been a bit more comprehensive and less self-driven, I did gain useful knowledge by exploring the software hands-on. Overall, my experience was balanced, not wholly smooth but also not a total struggle.