I expected delays but support was quite quick
Honestly, I thought when things went wrong with the dialer and database syncing, I'd be waiting around forever to get some kind of help. But the telephonic support actually surprised me with quick responses and a friendly attitude, which I didn’t expect. When the software gave me errors during automatic updates, I shot a message to support and got a callback the same day. Not all issues were fixed immediately, and they were straightforward about that, which I appreciated. It felt like they aimed to keep communication open rather than just brushing off problems. So, while I expected a lot of hassle and delays, the whole experience of getting help was smoother and more casual than I expected, just like chatting with a helpful friend about the issues.