I expected clearer wording but found it very confusing
From my first interaction with the product, I was expecting the labels and instructions to be straightforward and self-explanatory, but unfortunately that was not the case. The sign-up process itself felt like guesswork because the options were labeled in ways that didn’t make immediate sense. For example, certain terms in the onboarding screens seemed interchangeable or vague, which led me to pause and wonder if I was selecting the correct setup for my needs. When I tried to dig into the calling tools, the buttons and menus included jargon that I hadn’t encountered before and were not consistently explained. This lack of clarity extended into the database features as well; I spent a frustrating amount of time trying to figure out how to properly add or organize contacts because the wording on the fields was ambiguous. Getting help by phone was somewhat helpful but not as detailed as I needed, which compounded my confusion. The training content didn’t fully cover these terminology gaps either, which is a shame because clearer labels for workflows would have made a huge difference. Even the invoices and payment steps had some terms that made me double-check what was being requested. Overall, I felt like the product expected too much prior knowledge and did not explain its language clearly for someone just starting out. I wished the wording had been more intuitive because it honestly hampered my ability to get going smoothly and left me pretty frustrated.