I expected clearer explanations but some things were well outlined
When I first began using the software and started the onboarding process, I assumed that the explanations around the calling tools and database features would be very detailed and straightforward. Instead, I found that certain parts, especially the dialer functionality, were somewhat vague and required a lot of trial and error to understand fully. On the other hand, the invoicing and payment process was explained quite well, which helped avoid confusion later on. I had assumed the training would cover all aspects uniformly, but that was not the case. Support was reachable, but I had to ask multiple questions before feeling confident. Compared to what I expected, some of the automatic updates were also not clearly flagged, so I had to adapt on my own. Overall, the experience was a mix; some parts matched my expectations quite closely, while others left me needing further clarification.