I expected clearer explanations but got confusion instead
I had hoped that the telephonic support and communication would help me understand the software better and guide me through the onboarding process. When I called for help, I found that the explanations were not very clear or detailed. The staff did give some answers but often used technical words without explaining them, which made it hard to follow. Sometimes, I was left waiting without an update or a clear timeframe for when I might receive one. The support interaction felt rushed, and I was confused about how the calling tools really operate, especially the dialer feature. I was also expecting better guidance on using the database effectively in my work routine, but that was missing. Overall, the difference between what I expected — straightforward, step-by-step assistance — and what I received was quite disappointing. This has made me reluctant to keep reaching out for support in the future, as it often complicated rather than clarified my questions.