I expected clearer explanations but experience was uneven
Before purchasing the software and training, I expected a very clear and detailed explanation of features and the entire process to be provided upfront. However, while the preliminary information was adequate, some important details were vague or missing, which led to some confusion later on. For example, the description of the database features and how to best integrate them with the dialer was less thorough than anticipated. On the plus side, the invoicing and payment steps were well explained and seemed straightforward. But when I tried to understand the support availability and priority assistance options, the explanations were not sufficiently clear, making it hard to manage expectations. The contrast between initial clarity on some topics and vagueness on others made the overall communication uneven. I believe clearer and consistent information delivery beforehand would have improved the onboarding and early use experience significantly.