I expected clear guidance but got confusion
You promised an easy onboarding and clear instructions but what I got was quite the opposite. The steps to set up the software weren’t explained well enough, and I spent a lot of time stuck trying to understand how to use the dialing tool correctly. The database integration was also unclear; there were no proper walkthroughs to help me sync my workflow. I expected the support to guide me through this, but telephonic assistance often felt vague and slow to respond. Signing up and making payments was straightforward, but that didn’t help once I was trying to actually use the software. I hoped for smooth access and a guided start but ended up frustrated by a lack of clarity. This was not at all what I was led to believe I would get when I purchased the service.