I expected better from support
What I found missing was any sense of urgency in support communication. When I reached out, I ended up going through repetitive questions before getting helpful feedback. It was frustrating how long I waited for answers, only to have to repeat my issues multiple times with different agents. You need to streamline this process or provide better training to your support team to reduce those inefficiencies. It became exhausting to explain the same problem over and over, and that delayed my use of the software. The telephonic support team needs to improve on identifying issues quicker and providing solutions without going through unnecessary steps. I was really hoping for a smoother experience since I had high expectations. Your support setup should prioritize efficiency; right now, it's a significant area for improvement. I feel that many potential users will be turned off by this level of service.