I expected a smoother sequence, but you made it feel patchy
I approached your support hoping for a clear and sensible flow through the training and setup phases, but what I experienced was a bit inconsistent. Initially, I expected the guidance to be streamlined so I could follow one step to the next without confusion. Instead, the instructions jumped around and sometimes I found myself having to ask the same questions repeatedly to get clarity. Your system for telephonic support was reasonable in terms of responsiveness, but the order in which you presented information didn't feel intuitive. I think reorganizing the steps would help clients avoid confusion and save time. Also, the communication during invoicing and payments was straightforward, which I appreciated. However, it was the support interactions that could do with more logical ordering to build confidence and ease for users. Looking back, I expected a better melding of training and communication so that each part built on what came before seamlessly. I hope you consider this for future users to smooth out the bumps in the process.