I expected 24/7 support but got limited service hours only
I signed up hoping the telephonic support would match the hours I actually work, since my schedule varies widely. Unfortunately, the support team was only available during fixed time slots which did not fully cover my working hours. This was disappointing because when I had queries about using the dialer or managing the database, I often had to wait until the support window opened again. The training and onboarding process were clear and helpful, so I was prepared to work independently in many respects. Still, the lack of flexible support hours is a notable downside. On a positive note, the automatic updates to the software were seamless and did not disrupt my workflow. The sign-up, invoicing, and payment processes were straightforward and transparent. Overall, I would say the support availability did not quite meet what I expected for my working routine although other aspects of the service worked well.