I eventually figured out the training well enough to move forward
I found that much of the onboarding required active problem-solving on my part rather than just following instructions. The training covered the basics, but I often had to configure settings by trial, as detailed guidance was lacking for some of the more advanced parts. Despite the gaps, I did manage to understand the core software elements and how to integrate the database into my workflow after some experimentation. The dialer setup instructions were clear for common use, but edge cases demanded self-study. Overall, I believe the training equips users sufficiently, although those new to remote toolset management might need patience to piece everything together. In the end, I reached a functional understanding on my own across the modules, which is what allowed me to start using the platform effectively.