I ended up very frustrated after too many attempts to get help
I still think about the amount of effort it took to get any real support when things weren't working for me. Initially, I tried following the training modules, but the explanations felt rushed and didn’t match what I was seeing on the screen. Calling tools and dialer integration were confusing, and I kept waiting for telephonic support to clarify my doubts. Each time I called, I was bounced around between different representatives who gave me conflicting answers or put me on hold for long stretches. It felt like I was explaining the same problems over and over without any real progress. The automatic updates only sometimes fixed issues and other times introduced new glitches that made me lose trust. Payment and invoicing were straightforward, but they offered little comfort given how much energy I put into trying to use the software properly. By the end, I didn’t feel confident that they could solve my technical problems or that the support team really understood the product from a user’s point of view. It was an exhausting, frustrating experience that left me disappointed.