I ended up signing up but process felt a bit out of order
When I first tried purchasing the software and services, the sequence of steps didn’t feel perfectly logical to me. For instance, I had to deal with invoicing and payment before I fully understood the onboarding and training schedule, which made things confusing. On the plus side, the sign-up flow itself was user-friendly enough and telephonic support was responsive. Once I got past the initial steps, the software and database features started to make sense and did fit well into my workflow. However, I think a more structured pre-purchase guide highlighting exactly what comes first would be helpful. It felt like I had to guess some parts in the beginning which wasn’t ideal. Ultimately, I completed the payment and got access, so the outcome was positive but the journey could have been smoother with better step ordering to avoid unnecessary confusion.