I ended up handling most of it, might need your help next time
The pre-purchase area was somewhat okay, though I found some of the explanations about payments and sign-up confusing. While I managed to get through the onboarding and training using the materials provided, some things still felt a bit unclear. So I’m likely to need your help again next time I set up or renew, especially regarding invoicing and accessing some software features. The database isn’t bad but matches my workflow only partially, so I might look to the training to get better at that. While everything mostly worked as expected, I did feel some information could have been clearer from the start. So it’s not as straightforward as I hoped but workable, and I expect future help from you will make things smoother for me.