I ended up figuring out most things myself but got good results
When I first signed up, I assumed the training would be very hands-on with constant support, but I soon realized I had to do quite a bit of self-teaching. The training modules are there and useful, but a lot of the practical understanding of the dialer and database features came from just exploring the software myself. Once I got the hang of it, I noticed the automatic updates improved usability, especially for the calling tools, which made my work smoother week by week. When I hit a snag, telephonic support was available, but honestly, I tried to figure out solutions on my own first. That approach mostly worked out well. The invoicing and payment processes were clear enough from the start so there wasn’t much confusion there. So while I didn’t get extensive hand-holding, I still ended up with a solid grasp of the tools and a workflow that suited me. In the end, figuring most things out myself led to more confidence in managing the software independently, and that was a good outcome.