I ended up figuring most things out by myself, wasn't great support
When I first started, I was expecting a more guided experience with your telephonic support because the onboarding instructions were pretty thin. I had to make multiple calls just to clarify how to use the dialer and access the database features effectively. Unfortunately, the wait times and unclear answers made it feel like I was troubleshooting on my own a lot of the time. The automatic updates rolled out smoothly, which was good, but without much explanation, there was confusion over what had changed. I appreciate that I was able to set up my profile after a few attempts and the software itself works well once you get it running, but honestly, the communication from support left me feeling a bit stranded. It felt like I was on my own trying to piece the process together, which took more time than I had expected. If you want to tell a friend, I’d say that it’s usable but be ready to rely on your own efforts more than help.