I ended up feeling unsure about the onboarding sequence
Looking back on my training and onboarding experience, I realized the steps did not always follow a sensible order as one might hope. While the initial sign-up flowed without much fuss, the training materials jumped between basics and advanced features randomly, which made it hard to build a solid foundation before moving on. I found myself using the calling tools without a full grasp of how the dialer worked, causing avoidable fumbling during live sessions. The database walkthrough came late, so I had to pause my setup while figuring out where to store contact data properly. The automatic updates added a layer of confusion since they sometimes changed details in the dashboard without clear explanation, leading me to search for fresh training resources repeatedly. Telephonic support did respond eventually but also reflected the overall lack of coherence since I had to clarify multiple parts about billing and invoicing that hadn’t been clearly addressed earlier. All in all, the experience improved after I pieced together the materials on my own, but the overall layout was less intuitive than I had initially expected.