I ended up feeling quite confident using the software
By the time I finished going through the onboarding and training phases, I felt quite comfortable with the WFHI software setup. The telephonic support helped me solve several early questions, especially about using the dialer and managing the database efficiently. Although the journey wasn’t perfectly smooth at first, the clarity of the training materials meant I could catch up quickly. Automatic updates didn’t disrupt my workflow, which added to my confidence that the system is properly maintained. I do think that some of the support responses could have been faster, but overall, by the end, I was able to work within their remote workflow environment without hesitation. So the main takeaway is that I feel ready to work independently with the tools provided, which is why I gave it four stars rather than five.