I ended up feeling fairly confident about the purchase
Before buying, I was unsure how well the software would fit our remote workflow setup. The sales process provided good information, and the pre-purchase discussions clarified the capabilities of the calling tools and the dialer, which were important to me. By the time I completed onboarding and had some hands-on time with the database and training modules, I felt confident that this solution could support my team's needs. There was a slight hesitation around how regularly updates would impact our daily work, but the automatic update feature seems well managed so far. Overall, the process led me to feel assured about the purchase and ready to continue using the platform with some minor reservations about the ongoing support experience beyond the initial setup phase.