I ended feeling unsure about support
Honestly, I didn’t feel very confident after my interactions with support. While they did answer some questions during the telephonic calls, the responses were often slow and occasionally unclear. It left me unsure if I was really getting the correct instructions for setting up the calling tools and managing that database. On a positive note, at least the sign-up process and invoicing were straightforward and worked fine, so that wasn’t a worry. But when it came to understanding the automatic updates and how they would affect the workflow, I was left mostly guessing. There seemed to be limited ongoing help if I faced difficulties after the initial setup, which was frustrating. I’m not sure how much follow-up support is offered beyond basic instructions, and this made me hesitant about relying fully on the tools or the training material. The onboarding flow felt a bit rushed or disjointed, which didn’t inspire confidence. All in all, I’m stuck halfway between hoping the software delivers and feeling unsure because the communication and ongoing support seemed lacking when it counted the most.