I ended feeling fairly confident with the training
By the end of the training and onboarding experience, I felt confident enough to manage the core features of the software on my own. The sessions covered database management, use of the dialer, and how updates would be deployed automatically. I appreciated the step-by-step instructions that helped build a practical understanding rather than just theory. That said, I still have a few questions about advanced configurations which weren’t fully covered, so I’d say my confidence is solid for daily use but not complete mastery. The onboarding took longer than expected because some materials required rewatching or revisiting training, especially on call management. I think, though, that with additional use and support calls, I will soon feel entirely comfortable. It was better than I anticipated, so I'll likely continue with the platform.